Where we ship
We currently ship to addresses in the United States only — the 50 states and the District of Columbia. We do not offer international shipping at this time. If you’d like to ask about shipping outside the U.S., email support@apollolamps.com and we’ll see what we can do.
Processing time
Every Apollo Lamp is made to order — your shade is 3D-printed in your color, mounted between precision-milled disks, and assembled by hand after you order. Because nothing is made until you buy it, processing takes longer than an off-the-shelf product.
We love getting your lamp to you quickly — we typically produce and ship within a day or two of when production starts, using trusted carriers like USPS, UPS, and FedEx. Because each lamp is still made by hand to order, though, any ship-by window we show — at checkout, on your order-status page, or anywhere else — is a friendly estimate and a target we aim for, not a guarantee or a deadline we’re bound to, and we can’t promise production or delivery by a specific date. Production begins once your cancellation window closes (see the Returns & Refunds Policy), and you’ll get an email with a tracking number the moment your lamp is boxed and labelled.
And if we ever can’t get your order shipped within 30 days of your purchase, we’ll email you to let you know — and you can choose to keep waiting or cancel for a full refund.
Made-to-order means a short wait is normal. If you need a lamp by a specific date, email us before ordering and we’ll tell you honestly whether we can hit it.
Carriers and methods
We ship via USPS, UPS, or FedEx — whichever offers the best combination of price and delivery time for your destination and the parcel. Expedited and overnight shipping are not currently offered at checkout; for time-sensitive needs, email us first.
Shipping cost
Shipping is offered at flat, partly subsidized rates based on your destination, shown at checkout before you confirm payment. In the rare case that the carrier cost to your address exceeds what our flat tiers cover, checkout will let you know rather than complete the order.
Tracking
As soon as the carrier scans your label, you’ll get an email with the tracking number and a link to the carrier’s tracking page. You can also use the secure order-status link in any Apollo Lamps order email.
Estimated delivery time
Once your order ships, delivery within the U.S. usually takes anywhere from a few business days to about a week, depending on the destination, the carrier, and the service used.
Transit times are set and controlled by the carrier, not by us — they are rough estimates only, never guarantees, and they are separate from the made-to-order production time above. Weather, carrier service interruptions, and remote destinations can all extend delivery, and we are not responsible for carrier delays once a package leaves our hands.
Address accuracy
You are responsible for the shipping address you enter at checkout. We validate it against the carrier database via our shipping provider, but typos and ambiguous addresses can still slip through. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment at your cost or to refund the order minus the original outbound shipping.
Lost packages
If tracking shows your package is lost in transit, contact support@apollolamps.com with your order ID. We will file a loss claim with the carrier and help you through the process. A replacement or refund is issued once the carrier confirms the loss.
Damaged in transit
If your lamp arrives damaged, contact us within 7 days of delivery with your order ID and clear photos of the damaged item and the packaging. We will arrange a replacement or a full refund, including any return shipping if we ask you to send the damaged item back. This is covered in more detail in the Returns & Refunds Policy.
Failed deliveries and returned packages
If a package is returned to us because of an incorrect address, a missed delivery, or an unclaimed pickup, we will contact you to arrange re-shipment. Re-shipment costs are the customer’s responsibility unless the carrier was at fault. If you choose not to have it re-shipped, we will refund the order minus the original outbound shipping.
Contact
Shipping questions: support@apollolamps.com
Grad School Alternative LLC (Apollo Lamps)
445 N Pine St, Orange, CA 92866