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If you need help with something non-order related, please email support@apollolamps.com.
You don’t need it. Type the email you ordered with into the field above — we’ll send that address a 6-digit code, and entering it here shows your orders on this page. (The ID is also in your order confirmation, if that’s still in your inbox.)
Every lamp is made and assembled by hand after you order, and ships within the lead time we showed you at checkout — once production starts, we typically produce and ship within a day or two. Full details in our Shipping Policy.
Yes. Until production starts you can cancel for free from your order page, and the page shows exactly how long that window is. You’ll get a full refund. After production starts, all sales are final except defects. See our Returns & Refunds Policy.
Every lamp is made to order, so we don’t offer change-of-mind returns once production has started — but you can cancel for a full refund any time before then. Damaged or defective lamps are always covered. See our Returns & Refunds Policy.
Made-to-order means a short window: you can cancel for a full refund any time before production starts. After that, all sales are final except defects.
Your design, colour and any discount code are saved — we’ll rebuild your cart and take you to checkout. You’ll enter your address and payment again; nothing is charged until you do.
Wrong address? Special request? We read these before production begins.